Refund policy

Due to the nature of our products and in accordance with strict hygiene and health regulations, we do not accept returns on any hair products once they have left our facility. This policy ensures the safety, integrity, and quality of the products you receive.

However, we understand that selecting the right product is important. Therefore, we do offer exchanges under the following conditions:

1. Products must be unused, unaltered, and in their original packaging.

This includes the original security ties, seals, labels, and branded packaging remaining intact and unopened, as well as the email confirmation and/or receipt of purchase.

2. Exchange Requests must be submitted within 7 business days of delivery.

Please submit your request along with proof of purchase to our support team at: christineluxeco@gmail.com. We do not accept exchanges for on sale items or gifts cards.

Please note that returns will need to be sent to the following address: 789 Ash Lane Southwest Atlanta, GA 30310

3. Once the product is received and inspected, and confirmed to be in original, unused condition, a new product of equal value may be shipped.

PLEASE NOTE - any price difference, if exchanging for a different product, may result in additional charges.

4. Shipping costs associated with sending products back for exchange are the responsibility of the customer unless the exchange is due to a verified error on our part.

PLEASE NOTE that any product that has been worn, installed, washed, dyed, brushed, cut, heated, or altered in any way is not eligible for exchange or credit.

5. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our priority is to maintain the highest hygiene and quality standards for all customers. If you have questions regarding product selection before purchase, we encourage you to contact our support team for personalized guidance.