Shipping policy

We are committed to processing and preparing orders in a timely manner. All orders are typically processed within 2-5 business days from the date of purchase, excluding weekends and holidays. Once an order has been processed, it will be shipped via the selected shipping method at checkout.

Order Processing vs. Transit Time

Please note that processing time is separate from shipping transit time. Transit time begins once the carrier has accepted the package and it has left our facility.

Carrier Delays & Liability

Once your order has been shipped and is in the possession of the carrier (e.g., USPS, UPS, FedEx, DHL), we are no longer responsible for shipping transit delays, lost packages, misdeliveries, or delivery interruptions. Any delays or delivery issues that occur during transit are the responsibility of the shipping carrier.

We do not offer exchanges or cancellations due to:

• Carrier delays

• Weather or natural events

• Incorrect or incomplete shipping addresses provided at checkout

• High-volume seasonal slowdowns

• Customs processing delays (for international shipments)

If an issue arises with your shipment, we recommend contacting the carrier directly using your tracking number for updates and resolution.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. It may take up to 24-36 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for ensuring all shipping information is accurate at the time of checkout.

If a package is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping fees to re-ship the order.

Lost or Stolen Packages

If tracking confirms delivery but the package is missing, lost, or stolen, the customer must file a claim directly with the carrier. We are unable to replace orders that show a completed delivery scan.